FAQs

  • Most people need an exam every one to two years to update prescriptions and check eye health.

  • Often, a retinal scan is used instead, but dilation may be performed if necessary for a clear view.

  • Bring your current glasses, sunglasses, contact lens boxes/prescription, and insurance card. 

  • It takes about two weeks for new lenses to be put into your frame. Orders with tints, transitions or mirror coatings can take a little longer.

  • We help you decide what lenses are best for you by looking at your prescription and having a conversation with you about your goals for wearing glasses. There are many options available including progressives, bifocals and single vision lenses.

  • A frame is selected based on many criteria including your individual prescription, face shape, frame proportion and of course, your thoughts on what look you are hoping to achieve. Here at Visage Eyewear we are happy to fully curate the selection for you or let you browse and ask for our opinions when you’re ready.

  • Generally, lenses must be cut specifically for a frame, making it difficult to swap lenses into old frames.

  • Yes, Dr. Chung accepts the major Vision Insurances: VSP (Vision Service Plan) or EyeMed. Many times you will not have an ID card with this information on it so please ask us if you are unsure.

  • The premium anti-reflective coat that we use on most of our lenses has a two year warranty. Frames generally have a 1-year warranty but mostly for manufacturer’s defects. If something goes wrong with your frame or lenses please let us know right away. We have much more ability to help with a solution the sooner we know about it.

  • We are happy to take a look at your glasses. We are able to do most repairs such as replacing screws or nose pads as well as adjustments.

  • Yes, they often require durable, flexible, and lightweight frames.

  • If you are having trouble with your new lenses we want to hear about it as soon as possible. There are many variables that can affect the lenses. We start by rechecking the measurements and making possible adjustments. If those avenues do not work then the prescription may have to be revisited. No matter the problem there is always a solution. We don’t ever want you to have a pair of glasses that you can’t use.

  • We prescribe good old water and dishwashing soap...nothing with oils or lotion in it. Once clean you can dry them with a microfiber cleaning cloth or simply let them air dry. DO NOT use tissue, paper towels or your shirt no matter how soft you think it may be. All have small fibers in them that can disrupt the coating over time. Sprays or moistened cleaning cloths are not necessary and can also erode the coatings.